Android App

Text-N-Talk Android App FAQs

What is Text N Talk?
Our Text N Talk service allows you to make very cheap international calls from your UK mobile with no need to set up an account. The service operates on a pre-pay basis and calls are made using the available credit, which can be topped up on request.

How are calls paid for?
You buy Text N Talk credit by sending a text message from your mobile. If for example, you top up by £3, you get £3 credit to use within the app and the £3 will be taken from your available phone credit.

How do I top up?
Select the amount you want to top up by £3, £5 or £10. Select “OK” when prompted. A text message is formed with the word “TEXT” in the subject field and is sent automatically from your phone. You will receive an immediate confirmation text message with details of your credit.  

How do I find the calling rate for a particular destination?
In our app select the “rates” screen, search for your destination and the rate will be displayed in pence per minute.

How do I make a call?
The service is used by calling an access number. We have made it easier for you and designed our app in such a way that we do this for you.

1. If you want to call a contact – first top up your phone so that you have credit. Then go to the “call” screen. Select “Call contact”. Search for the contact in your list of contacts and select the number. A confirmation screen will appear, select “Yes”. Our app will then call the access number followed by your contact’s number. You don’t have to do anything else. Just wait to be connected.

2. Calling a one-off number – first top up your phone so that you have credit. Then go to the “call” screen. Select “Call Now”. Enter the number you wish to call, including the international code. For example, for Ireland use 00353 XXXXXXXX. Then select “Call”. We will then call the access number followed by the international number.

If you are not using our app, to make a call, dial the access number 0208 497 1007 then your full international number when prompted.

Are there any administration, subscription or other fees?
Surcharge to dial 0800 access is 1p per minute. Payphone surcharge 10p per minute. A connection fee applies equal to the cost of a one minute call. Calls to the 020 access number are charged by your service provider or can be called by using your free inclusive minutes.

Is there a maximum amount of top ups that I am allowed in one day?
Yes, you can not top up with more than £20 in one day i.e. 4 X £5 top ups.

Tell me more about the FREE credit?
The first time you send for a £5 or £10 top up, we will give you an extra 10% FREE. This applies to new customers only.

My friend has no Android phone. Can they use the service?
No problem. From their mobile, they send a text with the subject “TEXT” to 67400 for £10 credit, to 80077 for £5 credit or to 84459 for £3 credit. This will cost them £10/£5 or £3. They will receive a text message back with full instructions.

Can the service be used outside the UK?
No, this service is designed to give you very cheap international calls from a UK mobile.

What if I have sent a text requesting a top up, but have not received a confirmation message back?
Generally a confirmation message is sent instantaneously, however very occasionally for example at peak times the mobile networks maybe congested which means that the confirmation message maybe delayed. Do not resend the message as you will be charged twice. If after a couple of hours you have not received the confirmation message please contact our customer services team who will be able to identify what the issue is.

By using this service you consent to the Terms and Conditions as follows:

Ask bill payer's permission before using the service. This is a reverse-billed text service, cost of text to 80876 or 84459 or 80077 or 67400 will be charged at £1.50, £3.00 or £5.00 or £10.00 plus your standard network text charge. A confirmation text informing you that your mobile has been charged with the relevant amount will be sent shortly thereafter. Monthly limit of top ups apply. Credit will expire 90 days after the last top-up was made. Cost of calls to the 0208 access number will be charged at your standard mobile rate to a landline or can be used as part of your mobile inclusive minutes. Cost of calls to the 0800 access number will incur a rate surcharge of 1 pence per minute. Calls are charged per minute. Prices are subject to change without any prior notice. Calls made to mobiles may cost more, unless specifically mentioned in the destination list. Calls are charged from time of connection to the service. We will automatically top you up with £5.00 credit if you are a user of the 80876 or 84459 and 80077 code or with £10.00 credit if you are a user of the 67400 code before your calling credit is about to run out. We will then charge your mobile with £5.00 or £10.00. To unsubscribe simply text STOP to 80077 or 67400 at any time. If you choose to unsubscribe, calls will disconnect once the credit is finished and a new text request with keyword to 80876 or 84459, 80077 or 67400 will have to be made for a further top up. Connection fee between 1p and 9p (depending on the destination) applies .Service provider: Story Telecom Ltd. Helpline 02084979210.