Frequently Asked Questions

What is Text and Talk?
How do I top up?
How do I use Text n Talk?
What if I have sent a text requesting a top up, but have not received a confirmation message back?
Are there any administration, subscription or other fees?
Is there a maximum amount of top ups that I am allowed in one day?
Tell me more about the FREE credit on the £10 code?

What is Text and Talk?
Text and Talk (also known as Text n Talk and Text to Talk) service allows you to make very cheap international calls from your mobile or landline with no need to set up an account. The service operates on a pre-pay basis and calls are made using the available credit, which can be topped up on request. Service Provided by Story Telecom Limited, Britannia House, 958 High Road, London N12 9RY. Helpline: 0208 497 9210.
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How do I top up?
Simply text RING to 67400 for a £10 + £1 FREE call credit, RING to 80077 for £5 credit, RING to 84459 for £3 credit or RING to 80876 for £1.50 credit. The text message will be charged to you by your mobile provider and for this we send your pin number with £1.50/£3/ £5/£10 + £1 FREE credit along with the local and free phone access numbers.
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How do I use Text and Talk?
Simply dial any one of the access number included in the confirmation text message, listen to the message, if dialing from a different phone from that which you topped up from, then use the PIN included in the welcome text, enter the full international number - do not press send again. That's it your connected.
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What if I have sent a text requesting a top up, but have not received a confirmation message back?
Generally a confirmation message is sent instantaneously, however very occasionally for example at peak times the mobile networks maybe congested which means that the confirmation message maybe delayed. Do not resend the message as you will be charged twice. If after a couple of hours you have not received the confirmation message please contact our customer services team who will be able to identify what the issue is.
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Are there any administration, subscription or other fees?
Surcharge to dial 0800 access is 1p per minute. Payphone surcharge 10p per minute. A connection fee applies equal to the cost of a one minute call.
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Is there a maximum amount of top ups that I am allowed in one day?
Yes, you can not top up with more than £20 in one day i.e. 4 X £5 top ups.

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Tell me more about the FREE credit on the £10 code?
With the first use on the £10 code 67400 and any top ups using this code a FREE £1 credit will be added to your calling credit. In effect, this means you are getting 10% call credit FREE.

By using this service you consent to the Terms and Conditions as follows:

Ask bill payer's permission before using the service. This is a reverse-billed text service, cost of text to 80876 or 84459 or 80077 or 67400 will be charged at £1.50, £3.00 or £5.00 or £10.00 plus your standard network text charge. A confirmation text informing you that your mobile has been charged with the relevant amount will be sent shortly thereafter. Monthly limit of top ups apply. Credit will expire 90 days after the last top-up was made. Cost of calls to the 0208 access number will be charged at your standard mobile rate to a landline or can be used as part of your mobile inclusive minutes. Cost of calls to the 0800 access number will incur a rate surcharge of 1 pence per minute. Calls are charged per minute. Prices are subject to change without any prior notice. Calls made to mobiles may cost more, unless specifically mentioned in the destination list. Calls are charged from time of connection to the service. We will automatically top you up with £5.00 credit if you are a user of the 80876 or 84459 and 80077 code or with £10.00 credit if you are a user of the 67400 code before your calling credit is about to run out. We will then charge your mobile with £5.00 or £10.00. To unsubscribe simply text STOP to 80077 or 67400 at any time. If you choose to unsubscribe, calls will disconnect once the credit is finished and a new text request with keyword to 80876 or 84459, 80077 or 67400 will have to be made for a further top up. Connection fee between 1p and 9p (depending on the destination) applies .Service provider: Story Telecom Ltd. Helpline 02084979210.